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Returns and replacements

Transport

Packages are usually sent within 48 hours after receipt of your payment. Standard shipping is with La Poste Colissimo (no signature required upon receipt). If you prefer signature on delivery, please contact us for information on additional costs. For all deliveries, you will receive a link to track your order as soon as possible.

Shipping costs include packaging, handling and actual shipping. They may include a fixed amount as well as a variable amount depending on the price or weight of your order. We advise you to group your orders. We cannot group them for you, and two distinct orders will come with separate shipping costs. Your order is sent at your own risk, but we naturally take special care with parcels containing fragile products.

We use extra-large parcels for safety.

COLISSIMO France

To the following destinations: metropolitan France, Andorra and Monaco

Weight: up to 30 kg

Delivery: 2 days (Andorra excepted)

Tracking: available

COLISSIMO European Union and Switzerland

To the following destinations:Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland including Liechtenstein, San Marino and Vatican.

Weight: up to 30 kg

Delivery: guaranteed delivery date available on demand to Germany, Belgium, UK, Netherlands, Luxembourg, Italy, Spain, Denmark and Switzerland.

Tracking: available at least until your parcel leaves France, and all the way to the final destination in some countries

COLISSIMO international zone B

To the following destinations: Eastern Europe (EU excepted and Russia), Norway, Maghreb

Weight: up to 20 kg

Delivery: guaranteed delivery available to major international hubs, see http://www.colissimo.fr/particuliers/envoyer_un_colis/decouvrir_loffre_colissimo/Colissimo_Interna- tional/Colissimo_International.jsp

Tracking: available at least until your parcel leaves France, and all the way to the final destination in some countries

COLISSIMO international zone C

To the following destinations: all other destinations

Weight: up to 20 kg

Delivery: guaranteed delivery available to major international hubs, see http://www.colissimo.fr/particuliers/envoyer_un_colis/decouvrir_loffre_colissimo/Colissimo_Interna- tional/Colissimo_International.jsp

Tracking: available at least until your parcel leaves France, and all the way to the final destination in some countries

COLISSIMO Outre-Mer - Zone OM1

To the following destinations: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre-and-Miquelon, Saint-Martin, Saint-Barthélémy.

Weight: up to 30 kg

Delivery: usually 5 to 7 days

Tracking: available (Saint-Pierre-and-Miquelon excepted)

COLISSIMO Outre-Mer - Zone OM2

To the following destinations: New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antartic Lands.

Weight: up to 30 kg

Delivery: usually 5 to 7 days

Tracking: available until your parcel leaves France